Q. Does Green Crescent sell individual
policies?
A. Green Crescent deals with group policies only.
Groups are those of 10 or more employees.
Q. Do you deal with other types of
Insurance?
A. Right now, we are specialized in health
insurance only.
Q. What makes Green Crescent different?
A. Green Crescent in based on the FOUR strong
pillars mentioned below which differentiates us from others:
- Flexibility: Tailor-made plans
- Global Presence: Global presence with networks through our
associates
- Care Management
- Technology
Q. Where and how can I apply for a Group Insurance
policy and obtain a quotation?
A. Please contact our customer service team at 800
42 (GCIC) 42 42 to leave your details, so we can arrange for
one of our sales person to coordinate with you at the earliest.
Alternatively, you may also choose to fill our online form under
"Request a quote" section of Green Crescent website.
Q. How do I know what my policy covers?
A. Please refer to CD received along with your
Insurance card for the details of policy cover specific to your
plan.
Q. How can I obtain Network provider
list?
A. Please refer to CD received along with your
Insurance card for Network Provider List specific to your plan.
Alternatively, you can call our customer service contact number 800
42 (GCIC) 42 42 to find the information or place a request to
obtain such list.
Q. In which countries can I get treatment under my
policy?
A. Depending on your policy, you may
be covered by one or more of Green Crescent's exclusive
regional and/or global networks covering, UAE, United States and
across 180 countries worldwide.
If you are unclear of your policy cover and/or need more
information on our regional and global networks, please call us at
800 42 (GCIC) 42 42 inside UAE and at our collect call number
+9712 6762042 from anywhere outside the UAE.
Q. How do I submit my claims and what documents are
required for claims submission?
A. Claims can be submitted to your Human Resource
department or the assigned Health Insurance coordinator at your
company.
Documents required for claims submission:
Copy of Green Crescent Card #
Itemized bill/invoice with date
Original medication prescription given by the treating doctor
Investigation results/reports like laboratory test, x-ray,
etc.
Medical report/discharge summary stamped and signed by the doctor
for hospitalization cases only
Copy of the passport showing exit and re-entry to UAE or any other
similar documents(e.g. e-gate) for treatment outside UAE only
Documents written in other languages are required to be translated
to English or Arabic only.
Note: Submission of the claims should be within 60 days from
the date of service/treatment inside the UAE, and 90 days from the
date of service/treatment outside the UAE.
Q. How long would it take for the claims to be
processed?
A. On submission, the claims are verified and an
acknowledgement is issued to your HR confirming of the completeness
of the documents. It takes 10 working days for the claim to be
processed from the day of an acknowledgement receipt issued to your
HR.
Q. Does Green Crescent cover Government hospitals on
direct billing?
A. Treatment at Government hospitals would be on
Reimbursement basis as per your policy terms and conditions, as we
do not have direct arrangements with these hospitals at this
time.
Q. If I have a 6 children and my company covers only 3
children under my policy, how can I include the
others?
A. Please co-ordinate with your HR department to
include your other children, for which you may incur an extra cost,
deducted from your salary by your employer.
Q. Is it possible to upgrade our plan (e.g. from Silver
to Gold etc) on payment of extra premium. What procedure needs to
be followed?
A. Plan design was requested by your employer.
Please coordinate with your HR to get more information on the
available plans.
Q. How can I get the lost card replaced, and how much
time does it take to issue the replaced card?
A. Notify your HR department of the lost card.
Green Crescent will issue a replaced card within 2-3 working days
from the day the written request is received from your HR for
replacement of your lost card.
Q. How do I request for an Insurance certificate or
letter for travel visa purposes at Embassies?
A. Please contact our Customer Service Center
at 800 42 (GCIC) 42 42 to place your request.
Q. How do I enroll for Chronic Medication
Benefit?
A. Please fill the chronic medication benefit
form, with personal information and details of your treating doctor
and preferred pharmacy which has to be part of your assigned
network, and send a scanned copy by email to CIM@green-crescent.com
Q. How do I obtain the Chronic Medication Benefit
form?
A. You can obtain the form through our website or
alternatively, you can contact our Customer Service contact
number 800 42 (GCIC) 42 42 to request the form.
Q. Is Green Crescent Insurance Company registered under
HAAD?
A. Green Crescent is licensed and supervised under
HAAD. To check our company name on HAAD listing of Insurance
Companies, please visit www.haad.ae
Q. What does the abbreviations D, Co, Ph, IN, OP, CN,
GN, RN, SN, WN, MB, DB, OB on the card means?
A. D: stands for deductible, which is the eligible
amount of fee paid by member against consultation fee
Co: Is a percentage of the bill that you will have to pay on total
amount or the specific service like pharmacy and rest will be paid
by your Insurance Company (e.g. Co:0% or Co: Ph:20%)
PH: Co-pay on pharmacy
IN: In-patient treatment
OP: Out-patient treatment
CN: Comprehensive Network
GN: General Network
RN: Resident Network
SN: Standard Network
WN: Workers Network
MB: Maternity benefit
DB: Dental Benefit
OB: Optical Benefit
Q. Is Lasik surgery covered?
A. Please refer to your Benefits or call us at 800
42 (GCIC) 42 42
Q. Does Green Crescent cover Homeopathy
treatment?
A. Please refer to your Benefits or call us at 800
42 (GCIC) 42 42